| Sampling Factors: |
Location (Not Relevant: All projects managed in Martinsburg)
Customer (Not Relevant: No process impact based upon the customer)
Size (Not Relevant: No process impact based upon the size)
Organizational Structure (Not Relevant: All projects are within the same organizational structure)
Type of Work: Type of work has no impact on the processes followed, but is being used as the Sample Factor for this appraisal. |
| Sampling Factor Values: |
Scanning (Type of Work): Projects scan documents and archive data based upon customer requirements.
Help desk support (Type of Work): Project staffs a help desk to fulfill customer requirements. |
| Subgroups: |
HMS Technologies, Inc.: All projects at HMS follow a similar process.
38 People, 3 Basic Units
– Help desk support |