| Sampling Factors: |
Location: Projects are executed from multiple locations. To understand the fidelity and consistency of processes executed from various locations, this is selected.
Customer (Not Relevant: There are no variations in the service management processes based on customers. Also, this is largely subsumed within organizational structure sampling factor.)
Size (Not Relevant: There are no variations in the processes based on size of the projects.)
Organizational Structure: Selected as a sampling factor. The vertical consists of multiple SBUs and hence selected.
Type of Work (Not Relevant: The OU encompasses basic units that are all involved in a single type of work – Application Support Services) |
| Sampling Factor Values: |
Chennai (Location): Projects executed out of Chennai location
Bangalore (Location): Projects executed out of Bangalore location
Gurgaon (Location): Projects executed out of Gurgaon location
Banking (Organizational Structure): Banking SBU
CMS (Organizational Structure): CMS SBU
Insurance (Organizational Structure): Insurance SBU
IT DU (Organizational Structure): IT DU SBU
Skandia (Organizational Structure): Skandia SBU |
| Subgroups: |
Banking Blore: Project in Blore – Banking SBU
28 People, 2 Basic Units
– Bangalore
– Banking
Banking Chennai: Project in Chennai – Banking SBU
230 People, 13 Basic Units
– Banking
– Chennai
CMS Blore: Projects in Blore – CMS SBU
1074 People, 9 Basic Units
– Bangalore
– CMS
Insurance Chennai: Projects in Chennai – Insurance SBU
217 People, 7 Basic Units
– Insurance
– Chennai
IT DU Gurgoan: Projects in Gurgoan- IT DU
21 People, 1 Basic Units
– Gurgaon
– IT DU
Skandia Chennai: Projects in Chennai – Skandia SBU
49 People, 1 Basic Units
– Skandia
– Chennai |