| Sampling Factors: |
Location (Not Relevant: Not relevant since processes followed are standardized across locations)
Customer: LOB 1: Unisys LOB 2: TNT LOB 3: Others
Size (Not Relevant: Does not affect the processes being followed)
Organizational Structure (Not Relevant: Does not affect the processes being followed)
Type of Work: WRK 1: Software WRK 2: Infrastructure |
| Sampling Factor Values: |
LOB 1: Unisys (Customer): Projects under the Unisys account
LOB 2: TNT (Customer): Projects under the TNT account
LOB 3: Others (Customer): Projects under neither Unisys nor TNT
WRK 1: Software (Type of Work): Projects doing support kind of work
WRK 2: Infrastructure (Type of Work): Projects doing infrastructure kind of work |
| Subgroups: |
LOB1-WRK1: Projects working for Unisys and doing software support
73 People, 5 Basic Units
– LOB 1: Unisys
– WRK 1: Software
LOB1-WRK2: Projects working for Unisys and doing infrastructure kind of work
99 People, 3 Basic Units
– WRK 2: Infrastructure
– LOB 1: Unisys
LOB2-WRK1: Projects working for TNT and doing software support
75 People, 5 Basic Units
– LOB 2: TNT
– WRK 1: Software
LOB3-WRK1: Projects working for Other customers and doing software support
134 People, 4 Basic Units
– WRK 1: Software
– LOB 3: Others |