| Sampling Factors: |
Location (Not Relevant: process performance is not impacted due to location)
Customer (Not Relevant: process performance is not impacted due to customers)
Size (Not Relevant: process performance is not impacted due to size)
Organizational Structure (Not Relevant: process performance is not impacted due to organizational structure)
Type of Work: Process performance is different for different life cycle such as enhancement, implementation and production support |
| Sampling Factor Values: |
Enhancement (Type of Work): Enhancement projects
Implementation (Type of Work): ERP Implementation projects
Production Support (Type of Work): Ticket based projects |
| Subgroups: |
G1: Enhancement projects
213 People, 9 Basic Units
– Enhancement
G2: Implementation projects
52 People, 6 Basic Units
– Implementation
G3: Production support projects
287 People, 15 Basic Units
– Production Support |