| Sampling Factors: |
Location (Not Relevant: Multiple locations are in scope however no bearing on process execution as same set of people processes are followed.)
Customer (Not Relevant: Multiple customers are serviced however no bearing on process execution as same set of people processes are followed.)
Size: Large, Medium and Small ODCs based on the number of staff Large >200 staff, Medium >100 staff and <200 staff,=”” small=””><100>
Organizational Structure (Not Relevant: Multiple ODCs are in the scope however no bearing on process execution as same set of people processes are followed.)
Type of Work (Not Relevant: Multiple types of projects are executed in the scope covered however no bearing on process execution as same set of people processes are followed.) |
| Sampling Factor Values: |
Small (Size): Small ODCs with less than 100 people
Medium (Size): Medium ODCs with greater than 100 people and less than 200 people
Large (Size): Large ODCs with greater than 200 people |
| Subgroups: |
Small: Small ODCs with less than 100 people
413 People, 6 Basic Units
– Small
Medium: Medium ODCs with greater than 100 people and less than 200 people
639 People, 4 Basic Units
– Medium
Large: Large ODCs with greater than 200 people
1596 People, 5 Basic Units
– Large |