| Sampling Factors: |
Location (Not Relevant: All projects are executed at single location i.e. Hyderabad.)
Customer (Not Relevant: Projects are executed for multiple customers. However the process followed is consistent across types of projects irrespective of customers. Hence customer is not an influencing factor.)
Size (Not Relevant: Projects executed in the OU are of medium size. Hence size is not an influencing factor.)
Organizational Structure (Not Relevant: OU is organized as one unit. Projects are executed in the same unit. Hence organizational structure does not influence the process.)
Type of Work: Relevant: Type of work i.e. Product Development / Product Support influence the process as two different types of projects (Product Development & Product Support) are executed in the OU. |
| Sampling Factor Values: |
Dev (Type of Work): Projects of Product Development nature.
Supp (Type of Work): Projects of Product Support nature. |
| Subgroups: |
R&D – Prod Dev: Product Development subgroup is involved in development of products related to HMIS. The team uses dot net and Silverlight technologies in developing software components which are reusable and can be integrated with other product using APIs. These solutions are web based parameter-driven system catering to various health segments with rich user interface and user-friendly outputs. The solutions are robust, which enables institutions deliver world-class services to their patients.
32 People, 5 Basic Units
– Dev
R&D – Prod Supp: Product Support subgroup is responsible for customizing the standard products as per the customer requirements. This sub group is also engaged in handling Change requests and production issues logged by various customers through Change Tracker and Issue Tracker.
44 People, 3 Basic Units
– Supp |