| Sampling Factors: |
Location (Not Relevant: Organization Unit chosen is only from one location (Bangalore))
Customer (Not Relevant: The projects follow same base QMS using tailoring guidelines for the customers. Similar kind of work is performed for the various customers. Based on discussion with management, it was considered as not relevant from sampling perspective.)
Size (Not Relevant: The OU defined is such that the significant activities are in the definition. No major variation in the process due to size of the project)
Organizational Structure (Not Relevant: Relatively small organization unit. The people and processes are fungible across the verticals and horizontal groups. Common governance mechanisms.)
Type of Work: Primary differentiator in terms of how projects are executed. There are specific life-cycles for Development, Maintenance and Testing type of activities performed. |
| Sampling Factor Values: |
Development (Type of Work): Development projects
Maintenance (Type of Work): Maintenance projects
Testing (Type of Work): Testing projects |
| Subgroups: |
Development Projects: Projects with development focus
70 People, 3 Basic Units
– Development
Maintenance: Projects with maintenance and enhancements
87 People, 6 Basic Units
– Maintenance
Testing: Projects focusing on testing activities
21 People, 3 Basic Units
– Testing |