| Sampling Factors: |
Location (Not Relevant: OU is located in Hangzhou, P.R.China and work is performed in the same location)
Customer (Not Relevant: OU provide services to commercial enterprises and work for all customers is performed in the same way)
Size (Not Relevant: Work is not performed differently upon size of projects and support functions. Always small (less than 10 people, 6 months))
Organizational Structure (Not Relevant: OU is structured based on professionals (e.g. PM, Design, Test) and work as a team.)
Type of Work: OU is software development organization and working on (1) Business management system development (2) Customer management system development. |
| Sampling Factor Values: |
Business management system (Type of Work): enterprise business management system development
Customer management system (Type of Work): Customer management system development |
| Subgroups: |
SG#1: Business management system
11 People, 4 Basic Units
– Business management system
SG#2: Customer management system
5 People, 1 Basic Units
– Customer management system |