| Sampling Factors: |
Location (Not Relevant: There is only one service location in China)
Customer (Not Relevant: All clients are from China government.)
Size (Not Relevant: Normally, project scale is large. Project implementation should follow the same processes.)
Organizational Structure: There are three different units developing software: Product Service Center, Government Service Center and Finance & Industry Service Center.
Type of Work (Not Relevant: There is only one type of work is software development services for commercial delivery.) |
| Sampling Factor Values: |
Product Service Center (Organizational Structure): Implement CRM solution for financial customers.
Government Service Center (Organizational Structure): Software development services for government.
Finance & Industry Service Center (Organizational Structure): Software development services for financial industry. |
| Subgroups: |
Government Service Center: Government Service Center provides software development services for government clients.
68 People, 10 Basic Units
– Government Service Center
Finance & Industry Service Center.: Finance & Industry Service Center provides software development services for financial clients.
44 People, 6 Basic Units
– Finance & Industry Service Center
Product Development Servivces: CRM, CTI and IVR solution implementation for financial customers.
54 People, 6 Basic Units
– Product Service Center |