| Sampling Factors: |
Location (Not Relevant: Not relevant. Single location is in scope)
Customer: Relevant. There are mainly two types of customers, namely Tobacco Industry customers and Enterprise customers and these have a bearing on the processes
Size (Not Relevant: Not relevant. All the basic units in the OU are of medium size)
Organizational Structure (Not Relevant: Not relevant. The basic units are part of the same Delivery Center.)
Type of Work (Not Relevant: Not relevant. The type of work has no bearing on the processes followed.) |
| Sampling Factor Values: |
G1 – Tobacco Industry (Customer): Tobacco Industry Customer
G2 – Enterprise (Customer): Enterprise Customer |
| Subgroups: |
G1: Tobacco industry customers
25 People, 3 Basic Units
– G1 – Tobacco Industry
G2: Enterprise customers
17 People, 2 Basic Units
– G2 – Enterprise |