| Sampling Factors: |
Location (Not Relevant: No effect on implementation. The development and maintenance is performed in only one location for all projects: Altamira, Tamaulipas, Mexico. The location is not relevant for the process usage.)
Customer (Not Relevant: No effect on implementation. The processes are not affected by the specific customer or the type of customer served.)
Size (Not Relevant: No effect on implementation. No matter the quantity of members in a team, the processes are executed in the same way.)
Organizational Structure (Not Relevant: No effect on implementation. All the projects belong to the same management unit.)
Type of Work: There are three types of projects: Software development projects, FORTIA software development projects (new versions of FORTIA solution) and FORTIA software maintenance projects. |
| Sampling Factor Values: |
Software development projects (Type of Work): These projects develop a new whole solution for a customer based on customer requirements and bases on FORTIA solution.
FORTIA software development projects (Type of Work): These projects develop a new version of FORTIA solution adding new major functionalities or changing to a new technology.
FORTIA software maintenance projects (Type of Work): These projects do maintenance to FORTIA solution fixing defects and developing a new service pack or adding / changing minor functionalities. |
| Subgroups: |
Software development projects: Software development projects based on FORTIA modules.
3 People, 3 Basic Units
– Software development projects
New releases: Development of new versions of FORTIA solution.
14 People, 4 Basic Units
– FORTIA software development projects
Service packs: Maintenance to FORTIA solution fixing defects, adding and/or modifying minor functionalities.
3 People, 2 Basic Units
– FORTIA software maintenance projects |