| Sampling Factors: |
Location (Not Relevant: All development activities are conducted at the Shanghai office)
Customer (Not Relevant: All customers are commercial)
Size (Not Relevant: Development activities are small and of 3-4 months per project)
Organizational Structure (Not Relevant: The org structure is constant for all projects)
Type of Work: Development and maintenance of products with slight differances in the management of each |
| Sampling Factor Values: |
Development (Type of Work): Standard development using the full scope of the organisations process library
Maintenance (Type of Work): After delivery of the product a period of maintenance is provided using a subset of the organisations process library to action customer raised issues |
| Subgroups: |
Group A: Development projects: standard development projects using the full scope of the organisations process library
4 People, 1 Basic Units
– Development
Group B: Maintenance: these projects use a subset of the organisations process library to respond to clustomer identified issues on a case by case basis
3 People, 1 Basic Units
– Maintenance |