| Sampling Factors: |
Location (Not Relevant: Work is not performed differently in different location. Almost all activities are developed in Naples DC. Off shore activities are managed as “time and material” with practitioner included in NDC teams.)
Customer (Not Relevant: Work is not performed differently depending on the customer served by that work. Naples DC works for a unique client using an agreed model (ADM))
Size (Not Relevant: Work is not performed differently based on size of the basic unit or support function.)
Organizational Structure (Not Relevant: Works is not performed differently in different parts of the organizational structure)
Type of Work: Projects having different type of work adopt different process models |
| Sampling Factor Values: |
Services (Type of Work): Application Outsourcing and Infrastructure Outsourcing activities
Custom development (Type of Work): Application solutions for our clients adopting custom technologies based on as example C, Pro/C, Java, IM
Package development (Type of Work): Application Development activities adopting package technologies, like but not limited to the following: SAP, Siebel, Keanan, Loadstar |
| Subgroups: |
SG1: Maintenance and/or monitoring and/or help desk support of clients infrastructure or applications
180 People, 6 Basic Units
– Services
SG2: Application solutions for our clients adopting custom technologies. Language C, Pro/C, Java, IM
357 People, 10 Basic Units
– Custom development
SG3: Application solutions for our clients adopting package technologies, such as: Siebel, Loadstar, SAP, Kenan
175 People, 6 Basic Units
– Package development |