| Sampling Factors: |
Location (Not Relevant: The software development projects are located in Wuxi city.)
Customer: There are two types of customers, i.e. internal customers and external customers.
Size (Not Relevant: The project team sizes are less than 15 people.)
Organizational Structure (Not Relevant: only one department which is related to software development.)
Type of Work (Not Relevant: The Type of Work is the software development on MIS applications. For only one type of software development, therefore, there is one Type of Work on MIS applications.) |
| Sampling Factor Values: |
internal (Customer): requirements come from the department of marketing.
external (Customer): requirements come from outside of the company |
| Subgroups: |
1: internal customer group
8 People, 2 Basic Units
– internal
2: external customer group
8 People, 2 Basic Units
– external |