| Sampling Factors: |
Location (Not Relevant: There is only one location in appraisal scope)
Customer (Not Relevant: There is only one customer)
Size (Not Relevant: There is no differentiation in processes by size. Projects are differentiated by type of technology and type of work involving post implementation software support including service requests and incidents and software maintenance handling change requests and bug fixing)
Organizational Structure (Not Relevant: There is same uniform organization structure for IT department)
Type of Work: Basic units involving post implementation software support including service requests and incidents and software maintenance including change requests and bug fixing
Technology: Basic units involve Oracle, Lotus , HTML and Java |
| Sampling Factor Values: |
Support (Type of Work): Basic units involving post implementation software support including service requests and incidents
Maintenance (Type of Work): Basic units involving maintenance including change requests and bug fixing
Oracle (Technology): basic units involving Oracle
Java (Technology): Basic units involving Java
Lotus (Technology): Basic units involving Lotus technology
HTML (Technology): Basic units involving HTML |
| Subgroups: |
SG1: support and Oracle technology
11 People, 2 Basic Units
– Support
– Oracle
SG2: Maintenance and HTML
2 People, 1 Basic Units
– HTML
– Maintenance
SG3: Support and Lotus technology
3 People, 1 Basic Units
– Support
– Lotus
SG4: Maintenance and Java
2 People, 1 Basic Units
– Java
– Maintenance |