Tecnología de Gestión y Comunicación S.A. de C.V.-2016-CMMI2

cmmirz

9年 ago

Sampling Summary： （抽样汇总）

Sampling Factors:	Location (Not Relevant: There is only one location.) Customer (Not Relevant: No changes to the service processes due to the type of customer.) Size (Not Relevant: Service processes do not change according to the size of the service.) Organizational Structure (Not Relevant: There are only two service departments in the organization: Maintenance and DBA Remote, the differences in processes are considered in the type of work.) Type of Work: Customer Requirements and Service Delivery processes change according to the type of work.
Sampling Factor Values:	Maintenance (Type of Work): Maintenance Service Configuration (Type of Work): Application Configuration Support
Subgroups:	Maintenance: Provides support on TGC software products. Also, corrects small defects on the applications and reports improvements to products. 15 People, 1 Basic Units – Maintenance DBA Remote: Provides support on the configuration and management of Operating Systems, Oracle Data Base Administrators and Oracle Applications required to execute TGC software products. 6 People, 1 Basic Units – Configuration