| Sampling Factors: |
Location (Not Relevant: There is a unique location (Madrid). So, location is not a determining or distinguishing factor affecting the implementation or performance of work.)
Customer (Not Relevant: Customers don”t influence in the methods used to develop or maintain the software, because exists only one method for all the customers. Projects are developed for different customers using the same methods, because the organization supports the economic risk of the project, and so, the organization determines the way of working. Professional Services are a kind of works that are determined by customers, but these services are excluded.)
Size (Not Relevant: Small and big service requests are included in the same management method. Considering software projects, contracts of very small projects are solved using Professional Services (time and material orders), but they are not included in the OU. So, size is not a determining or distinguishing factor affecting the implementation or performance of work.)
Organizational Structure (Not Relevant: Only Madrid Delegation structure is included in the OU. So, Organizational Structure is not a determining or distinguishing factor affecting the implementation or performance of work)
Type of Work: Relevant: Type of work is a determining or distinguishing factor affecting the implementation or performance of work, considering: software development project and service maintenance. |