| Sampling Factors: |
Location (Not Relevant: All employees of the organizational unit reside in the same geographic location)
Customer (Not Relevant: All customers are internal to Turk Telekom)
Size (Not Relevant: All projects use the same processes regardless of project size)
Organizational Structure: There are 3 groups within the OU that provide different domain types for the organization
Type of Work (Not Relevant: The type of work is the same for all projects within the organization) |
| Sampling Factor Values: |
Group A (Organizational Structure): Alternative Customer Channels Projects
Group B (Organizational Structure): Enterprise Applications Projects
Group C (Organizational Structure): Accruement and Billing Management Projects |
| Subgroups: |
Group A – Alt: Alternative Customer Channels Projects
18 People, 4 Basic Units
– Group A
Group B – Ent: Enterprise Applications Projects
20 People, 3 Basic Units
– Group B
Group C – A&B: Accruement and Billing Management Projects
28 People, 3 Basic Units
– Group C |