- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: There is no effect. The service being delivered by the company is executed from a single centralized location) Customer: Projects are divided into external projects and internal projects. External project customers come from the Homeland Resource Department. Internal project customers come from the sales and business of Teleware.
Size (Not Relevant: NO effect.The size of most projects are similar, it does not affect processes implementation.)
Organizational Structure (Not Relevant: NO effect. All projects are under the Technology Center.)
Type of Work (Not Relevant: All projects are development type.)
Sampling Factor Values: Internal (Customer): Customers from the TELEWARE ‘s internal business departments External (Customer): Customers from the Homeland Resource Department
Subgroups: INT: Customers come from the TELEWARE ‘s internal business departments
16 People, 2 Basic Units
– InternalEXT: Customers from the Homeland Resource Department
27 People, 5 Basic Units
– External