| Sampling Factors: |
Location (Not Relevant: All work takes place in one location and the process is not different between projects based on location.)
Customer (Not Relevant: All customers are from similar agencies, and all process is the same regardless of customer)
Size (Not Relevant: As a small organization with small projects, there is no variation of the process based on size)
Organizational Structure (Not Relevant: With a very flat, small organizational structure, there is no variation of the process based on organizational structure.)
Type of Work: There is on type of work – IT Services |