| Sampling Factors: |
Location (Not Relevant: All project work is performed and managed at the US Department of State in Charleston, SC and Washington, DC using the same processes and under the same senior management.)
Customer (Not Relevant: All projects perform work for the Department of State; no difference in process implementation was determined.)
Size (Not Relevant: All projects are of a similar size.)
Organizational Structure (Not Relevant: All projects operate within the MIL organizational unit at the US Department of State and report to the same senior management)
Type of Work: Types of work in the organizational unit include development and services. Within development, there are two categories – software development and major enhancements, and maintenance releases based on the change request backlog. Within services, there are two categories – project management services and hardware infrastructure services. |
| Sampling Factor Values: |
Development (Type of Work): Development Projects
Services (Type of Work): Service Work |
| Subgroups: |
Development Projects: New development and major enhancements
37 People, 2 Basic Units
– Development
Maintenance Projects: Maintenance releases based on change request backlog
33 People, 3 Basic Units
– Development
Project Management Services: PMO Support Services
7 People, 1 Basic Units
– Services
Hardware Services: Infrastructure Support Services
7 People, 1 Basic Units
– Services |