| Sampling Factors: |
Location (Not Relevant: No, because every work order is executed in the facilities of Solution Center, located in Querétaro, México.)
Customer (Not Relevant: At this time, all maintenance work orders are executed for one only client (Isban).)
Size (Not Relevant: All work orders have similar size. For this reason, size is not a factor to execute the work orders in a different way.)
Organizational Structure (Not Relevant: Organizational structure has no influence to execute work orders in a different way.)
Type of Work (Not Relevant: All work orders are executed in the same way, and all of them use the same methodology.)
Technology Line: Work orders are executed by three different technological lines (web, not web, or a combination of both). |
| Sampling Factor Values: |
Java Group (Technology Line): This group executes work orders related to web technologies.
Midrange Group (Technology Line): This group executes work orders related to any technology, except web.
Mixed Group (Technology Line): This group executes work orders related to a combination of web and not web technologies. |
| Subgroups: |
Java Group: This group executes work orders related to web technologies: Java & .NET
7 People, 6 Basic Units
– Java Group
Midrange Group: This group executes work orders related to any technology, except web: PL/SQL, Visual Basic 6.0, Pro*C, C, C++ and Shell Script.
9 People, 29 Basic Units
– Midrange Group
Mixed Group: This group executes work orders related to a combination of web and not web technologies.
6 People, 8 Basic Units
– Mixed Group |