| Sampling Factors: |
Location (Not Relevant: Zhengzhou, Henan, China only)
Customer: Tianchang generally has two types of customers – commercial and government. The products for commercial customers are used by large number of commercial customers, so the commercial products demands higher quality than the government products. The local tax department is the only government customer.
Size (Not Relevant: The overall projects’ length generally last 4-8 months regardless commercial customer product or government product.)
Organizational Structure (Not Relevant: Even Tianchang has several departments, the OSSP and processes are implemented across all the relevant departments.)
Type of Work (Not Relevant: All products are tax software products, and all the products are based on same architecture. The development languages are PB and Java.) |