| Sampling Factors: |
Location (Not Relevant: This OU is only based in Tianjin. A common OSSP is established and implemented in this OU. So Location is not a relevant sampling factor.)
Customer (Not Relevant: All customers are software development companies. All projects for any customers follow the same OSSP. It does not introduce any differences of process implementation. So Customer is not a relevant sampling factor.)
Size (Not Relevant: All projects have similar size. It does not introduce any differences of process implementation. So Size is not a relevant sampling factor.)
Organizational Structure (Not Relevant: This OU has 6 groups breakdown according to customers they serve. They are required to follow the same OSSP for each customer. So Organizational Structure is not a relevant sampling factor.)
Type of Work: There are 2 types of projects, New Feature Development and Maintenance, which introduce some difference of process implementation in the areas of project management and engineering. So Type of Work is chosen as a relevant sampling factor. |
| Sampling Factor Values: |
Development (Type of Work): Develop and verify new features according to requirements provided by customers, and deliver to customer for acceptance.
Maintenance (Type of Work): Maintain the delivered system according to customer feedbacks regarding defects and requirements changes. |
| Subgroups: |
Development: All New Feature Development Projects.
76 People, 4 Basic Units
– Development
Maintenance: All Maintenance Projects.
58 People, 4 Basic Units
– Maintenance |