| Sampling Factors: |
Location (Not Relevant: All work performed at Cali)
Customer (Not Relevant: Services are provided in same way no matter the customer)
Size (Not Relevant: Size does not affect service provission)
Organizational Structure (Not Relevant: Same organization structure serving all services)
Type of Work: Services are divided in lines: Training and Monitoring; Support, Maintenance and Update, and Cloud Subscription |
| Sampling Factor Values: |
Training and Monitoring (Type of Work): Service of training and monitoring on DARUMA software implementations
SM+U (Type of Work): Support, maintenance and update on DARUMA software installations
Cloud Subscription (Type of Work): Service of subscription to cloud services on DARUMA software |
| Subgroups: |
S1: Training and monitoring services
6 People, 1 Basic Units
– Training and Monitoring
S2: SM+U Services
11 People, 1 Basic Units
– SM+U
S3: Provision of Cloud Services (Web Deploy)
2 People, 1 Basic Units
– Cloud Subscription |