| Sampling Factors: |
Location (Not Relevant: The organization unit is located in Guangzhou. It is the single service location.)
Customer (Not Relevant: All customers are government users in China. There is no other customer type.)
Size (Not Relevant: Project implementation is classified by type of work. Project size is in between 10 to 15 people in the organization. Project implementation processes are not different within the size.)
Organizational Structure (Not Relevant: Project Development Department is the single department to deliver application development and maintenance services.)
Type of Work: There are two types of projects. One is New Development. Another one is Maintenance Development. |
| Sampling Factor Values: |
New Development (Type of Work): Application design and implementation are new for the organization. Some components may be reused but it is new development in the organization.
Maintenance Development (Type of Work): Application design and implementation are based on client or the organization existing solution. It is application enhancement implementation. |
| Subgroups: |
New Development: New application development based on customer requirements.
26 People, 4 Basic Units
– New Development
Maintenance Development: Enhance application functionality from existing solutions.
35 People, 7 Basic Units
– Maintenance Development |