| Sampling Factors: |
Location (Not Relevant: All projects and support functions are located in Wuhan.)
Customer: Main customers of OU are hospitals and Healthcare customers. Customer is a process tailoring factor.
Size (Not Relevant: All of projects are small projects, size is not a relevant factor.)
Organizational Structure (Not Relevant: Organizations are divided by customer category. See the ‘Customer’ sampling factor.)
Type of Work (Not Relevant: OU develops hospital and healthcare related software.) |
| Sampling Factor Values: |
Hospital (Customer): Hospital customers – Hospital related information system development
Healthcare (Customer): Healthcare customers – Hospital related information system development |
| Subgroups: |
A: Hospital
20 People, 2 Basic Units
– Hospital
B: Healthcare
11 People, 1 Basic Units
– Healthcare |