| Sampling Factors: |
Location (Not Relevant: Federal only at single location)
Customer (Not Relevant: Single Customer)
Size (Not Relevant: Tasks size has no difference)
Organizational Structure (Not Relevant: Single organizational framework)
Type of Work: Status reporting breaks into 2 types of work |
| Sampling Factor Values: |
Operational (Type of Work): Reactive to Daily demands and unscheduled activities
Systems Installations and Upgrades (Type of Work): Proactively scheduled activities that are planned in advance |
| Subgroups: |
Help Desk Analysts: Operational Activities and tracking
6 People, 1 Basic Units
– Operational
System Admins: System Adminstrators
6 People, 1 Basic Units
– Systems Installations and Upgrades |