| Sampling Factors: |
Location (Not Relevant: Not Relevant – One location)
Customer (Not Relevant: Not Relevant – There is no customer specific process variation)
Size (Not Relevant: Not Relevant – There is no Size specific process variation)
Organizational Structure (Not Relevant: Not Relevant: All basic units follow same QMS (Quality Management System), there are no department specific processes or guidelines)
Type of Work: Relevant – Financial, IT Support |
| Sampling Factor Values: |
FT (Type of Work): Financial Domain Service offering
IT (Type of Work): IT Service offering |
| Subgroups: |
FT: Financial Service Offering
6 People, 1 Basic Units
– FT
IT: IT Service Offering
5 People, 1 Basic Units
– IT |