| Sampling Factors: |
Location (Not Relevant: The McLean, VA office is the main location (some employees work remotely). All team members use the same set of standard organizational processes. Location has no impact on process performance.)
Customer (Not Relevant: All projects/programs follow the same set of standard organizational processes for all customers. Customer has no impact on process performance.)
Size (Not Relevant: Tasks and project sizes are very similar and do not significantly impact how processes are performed or implemented. Size has no impact on process performance.)
Organizational Structure (Not Relevant: Organizational structure does not cause significant variations in the performance of processes. Organizational Structure has no impact on process performance.)
Type of Work: The processes and procedures vary between creating and maintaining the service delivery system and providing contracting fulfillment services. Type of work impacts process performance. |
| Sampling Factor Values: |
Trowbridge & Trowbridge Service System Delivery (Type of Work): The service system is created and maintained in order to effectively and efficiently pursue and process all possible contracts.
Trowbridge & Trowbridge Contract Fulfillment (Type of Work): Contracting services result in the properly trained, certified, and security cleared staff effectively placed in the customer’s environment executing the work described by and under the direction of the customer. |
| Subgroups: |
Service System Delivery: The team building and maintaining the infrastructure, processes and systems necessary to deliver services.
25 People, 1 Basic Units
– Trowbridge & Trowbridge Service System Delivery
Contract Fulfillment: The team maintaining and supporting the program services.
25 People, 1 Basic Units
– Trowbridge & Trowbridge Contract Fulfillment |