| Sampling Factors: |
Location (Not Relevant: All of the work is performed in one location, at headquarters, and this does not have a notable distinguishing effect on process implementation and performance.)
Customer: The services provided are different depending on the type of customer being served. External customers are distinguished from internal customers.
Size (Not Relevant: Generally, the size of the effort does not significantly influence how processes are implemented and performed. This is a comparatively small group that works from the same set of organizationally standard processes and assets.)
Organizational Structure (Not Relevant: The organizational unit has a relatively flat management structure. Therefore organizational structure does not cause significant variations in the performance of processes.)
Type of Work (Not Relevant: This criterion does not have a significant influence on how processes are implemented or performed within the organizational unit. From a service perspective, the types of work are leveraging the same set of processes.) |
| Sampling Factor Values: |
Internal (Customer): These services provided are typically directed at Trowbridge employees located at the headquarters location.
External (Customer): These services provided are typically directed at Trowbridge’s federal government customer and how to meet their needs. |
| Subgroups: |
Internal: These services provided are typically directed at Trowbridge employees located at the headquarters location.
5 People, 2 Basic Units
– Internal
External: These services provided are typically directed at Trowbridge’s federal government customer and how to meet their needs.
11 People, 3 Basic Units
– External |