| Sampling Factors: |
Location (Not Relevant: The location of the project does not influence the process that is performed)
Customer (Not Relevant: The customer does not influence the process that is performed)
Size (Not Relevant: The projects are similar in size, size does not influence how the process is performed)
Organizational Structure (Not Relevant: The projects are in the same organization, organization does not influence how the process is performed)
Type of Work: The type of work influence the technical process |
| Sampling Factor Values: |
SharePoint Support (Type of Work): This factor is used for projects that provide SharePoint development and support.
Operations and Maintenance (Type of Work): This factor is used for teams that maintain the operations of a service system. |
| Subgroups: |
Group1: This group is used for projects that Provide SharePoint Support to customers.
22 People, 1 Basic Units
– SharePoint Support
Group2: This group is for teams that provide operations & maintenance support services.
9 People, 1 Basic Units
– Operations and Maintenance |