- Sampling Summary：
（抽样汇总） -
Sampling Factors: Location (Not Relevant: All service processes are conducted in the same location.)
Customer (Not Relevant: Customers do not have an impact on the definition or execution of processes.)
Size (Not Relevant: Size of the service team does not affect the definition or execution of processes.)
Organizational Structure (Not Relevant: Definition or execution of service processes is not affected by the CIO/G6 organization in which the service resides.)
Type of Work: There are three “types of work” in the organization. They are: • Information Management • Technology Management • Software Development.Sampling Factor Values: Information Management (Type of Work): Management, analysis, governance, and process improvement of AMCOM information.
Software Development (Type of Work): Full life cycle development of IT services software. Basic units of type Software Development.
Technology Management (Type of Work): Life cycle administration, operation, and maintenance of IT services software.Subgroups: Information Management: Composed of basic units of Work Type Information Management.
23 People, 5 Basic Units
– Information Management
Technology Management: Basic units of work type Technology Management.
12 People, 6 Basic Units
– Technology Management
Software Development: Basic units of work type Software Development.
63 People, 3 Basic Units
– Software Development
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