| Sampling Factors: |
Location (Not Relevant: All basic units are managed from the same location, Aveiro (Portugal).)
Customer (Not Relevant: Customer is not a relevant factor, because all basic units use the same Quality System independently of the customer. However, REQM and SD processes changes according to the Type of Work which is considered a relevant factor.)
Size (Not Relevant: Size is not a relevant factor, because all basic units are o of similar size and there isn”t any tailoring or life cycle distinction based on size.)
Organizational Structure (Not Relevant: Organizational structure is not a relevant factor, because all basic units belong to the same department and use the same quality system independently of the department or area of the organizational unit.)
Type of Work: The REQM and SD processes change based on the type of work performed. According to that there are two types of projects: Maintenance and Support Services and Evolutionary Maintenance Services. |
| Sampling Factor Values: |
Maintenance and Support (Type of Work): Corrective and preventive maintenance services as well as support services.
Evolutionary Maintenance (Type of Work): Services providing evolutionary maintenance. These services can also include corrective and preventive maintenance. |
| Subgroups: |
Maintenance and Support: Corrective and preventive maintenance services as well as support services.
6 People, 2 Basic Units
– Maintenance and Support
Evolutionary Maintenance: Services providing evolutionary maintenance. These services can also include corrective and preventive maintenance.
5 People, 2 Basic Units
– Evolutionary Maintenance |