| Sampling Factors: |
Location (Not Relevant: The process set, approach and underlying infrastructure is the same for all locations)
Customer: Customer type does have an impact – they divide into public (government) and private sectors
Size: We have sampled based on small ie up to 10 full time team members is a “small” team, 10 or over is “large”
Organizational Structure (Not Relevant: The organisation is divided by Public and Private – see “customer type”)
Type of Work (Not Relevant: The business of the organisation is application management with some development work. “Type of Work” is therefore consistent throughout AO UK. Large programme and project work is dealt with by another Delivery Unit within Capgemini.) |
| Sampling Factor Values: |
Public (Customer): Government customers
Private (Customer): Private sector clients – ie non-Government
Large (Size): 10 or over FTEs
Small (Size): less than 10 FTEs |
| Subgroups: |
PUB/SMALL: Accounts in the UK Government sector with less than 10 FTEs
29 People, 5 Basic Units
– Public
– Small
PUB/LARGE: Accounts in the UK Government sector with 10 or more FTEs
92 People, 5 Basic Units
– Large
– Public
PRIV/SMALL: Accounts in the UK private sector with less than 10 FTEs
36 People, 10 Basic Units
– Private
– Small
PRIV/LARGE: Accounts in the UK private sector with more than 10 FTEs
38 People, 3 Basic Units
– Large
– Private |