| Sampling Factors: |
Location (Not Relevant: there is only one location: Milton Keynes)
Customer (Not Relevant: there is only one customer: Boeing Defence UK)
Size (Not Relevant: there are only small projects)
Organizational Structure (Not Relevant: all groups work the same)
Type of Work: Development, Maintenance |
| Sampling Factor Values: |
Development (Type of Work): Development projects
Maintenance (Type of Work): Maintenance effort |
| Subgroups: |
Development: Small application development projects
21 People, 4 Basic Units
– Development
Maintenance: Maintenance work (handling incidents and problems)
19 People, 1 Basic Units
– Maintenance |