| Sampling Factors: |
Location (Not Relevant: There is a unique location in Santiago)
Customer: There are three types of customers: a) Those relate with Financial Accounting Systems, b) Those relate with academic world and c) Those relate with Relationship Management and Business Intelligence
Size (Not Relevant: All work efforts, regardless of size, follow the same quality manual and procedures)
Organizational Structure (Not Relevant: There is the same Organizational Structure)
Type of Work (Not Relevant: There is the same Type of Work) |
| Sampling Factor Values: |
SCB (Customer): Responsible for development and maintenance Customer Relationship Management and Business Intelligence
SFC (Customer): Responsible for development and maintenance of financial systems.
SMG (Customer): Responsible for development and maintenance of academic systems for customers and students |
| Subgroups: |
SCB Group: CRM and Business Intelligence projects
5 People, 2 Basic Units
– SCB
SFC Group: Financial Management Systems projects
2 People, 1 Basic Units
– SFC
SMG Group: Maintenance and Management Projects
13 People, 13 Basic Units
– SMG |