| Sampling Factors: |
Location (Not Relevant: Work is performed in the same geographical area.)
Customer (Not Relevant: Only one customer.)
Size (Not Relevant: Group size is fixed and work is not performed differently for work of different sizes.)
Organizational Structure (Not Relevant: Only the support group in the IT division is subject to appraisal.)
Type of Work (Not Relevant: Only IT services included in the service catalog are considered.)
EntireOU: The entire Organizational Unit is the sample. |
| Sampling Factor Values: |
All Basic Units (EntireOU): Entire OU is the sample.
No Basic Units (EntireOU): A group that contains no Basic Units |
| Subgroups: |
Customer Support: This subgroup contains all customer support and development team that provides IT services to the internal customers.
4 People, 2 Basic Units
– All Basic Units |