| Sampling Factors: |
Location (Not Relevant: only one location – São Paulo)
Customer (Not Relevant: only one type of customer – Energy)
Size (Not Relevant: processes are not tailored by size once most projects are not so different in size)
Organizational Structure: different teams and different report chains by divisions/org structures (CS, TS, MS)
Type of Work (Not Relevant: only one – software development) |
| Sampling Factor Values: |
CS (Organizational Structure): Commercial Solution
TS (Organizational Structure): Technical Solution
MS (Organizational Structure): Mobile Solution |
| Subgroups: |
01: CS – Commercial
100 People, 12 Basic Units
– CS
02: TS – Technical
100 People, 13 Basic Units
– TS
03: MS – Mobile
70 People, 3 Basic Units
– MS |