| Sampling Factors: |
Location (Not Relevant: All the applications are developed at one location, i.e. Shanghai City)
Customer (Not Relevant: Work is not performed differently based on the customer served, most of the customers are commercial customers)
Size (Not Relevant: Work is not performed differently based on the size of the basic unit or support function. Most of the projects in the company are small/medium size)
Organizational Structure (Not Relevant: All software development work is performed in the Technology Department using the full range of organizational processes. Hence, the organizational structure does not influence process implementation)
Type of Work: The type of work involved includes Engineering Development Product and Engineering Change Request |
| Sampling Factor Values: |
Engineering Development Product (Type of Work): To develop new product based on the requirements from clients or product updates.
Engineering Change Request (Type of Work): To develop new functionality to the client existing business application without having to modify the original applications based on formal Change Request from the existing clients. |
| Subgroups: |
Engineering Development Product: To develop new product based on the requirements from clients or product updates.
23 People, 2 Basic Units
– Engineering Development Product
Engineering Change Request: To develop new functionality to the client existing business application without having to modify the original applications based on formal Change Request from the existing clients.
51 People, 5 Basic Units
– Engineering Change Request |