| Sampling Factors: |
Location (Not Relevant: There is only one location in appraisal scope which is located in Nagpur)
Customer (Not Relevant: There is no differentiation in processes by customers)
Size: Small project with <= 20=”” fte,=”” large=”” project=””> 20 FTE
Organizational Structure (Not Relevant: All projects follow same uniform organization structure)
Type of Work: There are three types of work 1) Development 2) GIS based Survey Audit Services 3) Call center services
|
| Sampling Factor Values: |
Small (Size): Small projects <>
Large (Size): Large projects > 20FTE
Development (Type of Work): Projects involving software development activities
GIS based Survey Audit Services (Type of Work): Projects involving GIS based Survey Audit Services
Call center services (Type of Work): Projects involving call center services |
| Subgroups: |
SG1: Small GIS based survey projects
14 People, 1 Basic Units
– Small
– GIS based Survey Audit Services
SG2: Small development projects
11 People, 2 Basic Units
– Small
– Development
SG3: Large Call center services
27 People, 1 Basic Units
– Large
– Call center services |