| Sampling Factors: |
Location (Not Relevant: All BUs are managed from the same organization location in Nagpur)
Customer (Not Relevant: All BUs are executed for same customer domain, i.e. departments with the Government of Maharashtra)
Size (Not Relevant: Organization does not differentiate processes to be followed based on BU size differences. BUs of all sizes are required to follow the same processes.)
Organizational Structure (Not Relevant: All BUs follow the similar organization structure of PM, PL, Dev and Test or Service Executives)
Type of Work: BUs are differentiated on the basis of Type of Work. Four different types of work are recognized. These are ‘Product Development’, ‘Custom Application Development’, ‘Survey Audit’ and ‘Call Center’.
Methodology: BUs are differentiated on the basis of Methodology. Two different types of Methodologies are recognized. These are ‘Development’ an ‘Services’. |
| Sampling Factor Values: |
Product Development (Type of Work): Application development projects involved in Product development work for OU
Custom Application Development (Type of Work): Application development projects involved in custom development for end customers
Survey Audit (Type of Work): BUs providing GIS Survey Audit Services for end customers
Call Center (Type of Work): BUs providing call center services for GSTD customers
Development (Methodology): BUs involved in application development work
Services (Methodology): BUs involved in providing services to end customers |
| Subgroups: |
Vansh_Dev_Product: Application development projects involved in Product development work for OU
6 People, 1 Basic Units
– Product Development
– Development
Vansh_Dev_Custom: Application development projects involved in custom development for end customers
5 People, 1 Basic Units
– Development
– Custom Application Development
Vansh_Svc_Survey: BUs providing GIS Survey Audit Services for end customers
14 People, 1 Basic Units
– Survey Audit
– Services
Vansh_Svc_Call: BUs providing call center services for GSTD customers
27 People, 1 Basic Units
– Services
– Call Center |