| Sampling Factors: |
Location (Not Relevant: All BUs operate from both the locations hence location may not influence the implementation)
Customer (Not Relevant: All BUs service the same customer hence customer may not influence the implementation)
Size (Not Relevant: Size may influence the implementation, however, this factor is redundant to the “Type of Work” factor)
Organizational Structure (Not Relevant: Organizational structure may not influence the implementation since all BUs are part of the same organizational structure)
Type of Work: BUs follow Service Life Cycle and Development Life Cycle and hence are likely to influence implementation |
| Sampling Factor Values: |
Service (Type of Work): BU following service life cycle for customer delivery
Development (Type of Work): BU following Development Life cycle for customer delivery |
| Subgroups: |
SVC: BU providing multiple services to the customer
380 People, 1 Basic Units
– Service
DEV: BUs providing development services to the customer
15 People, 1 Basic Units
– Development |