| Sampling Factors: |
Location (Not Relevant: All work is performed at one location)
Customer (Not Relevant: All work is for a single customer)
Size: There are 2 sizes of work efforts
Organizational Structure (Not Relevant: The same management/organizational functions exist across the OU)
Type of Work: There are 2 types of work |
| Sampling Factor Values: |
L (Size): A service with high impact to the network operations
S (Size): A service with small impact to the network operations
SAC/TAC (Type of Work): Operations
RF/Facilities (Type of Work): Services provided to customers |
| Subgroups: |
O-L: Operations large
18 People, 1 Basic Units
– SAC/TAC
– L
O-S: Operations – small
18 People, 1 Basic Units
– S
– SAC/TAC
E-L: Engineering – large
6 People, 1 Basic Units
– RF/Facilities
– L
E-S: Engineering – small
6 People, 1 Basic Units
– S
– RF/Facilities |