| Sampling Factors: |
Location (Not Relevant: Standard activities, they not depend on the geographical location)
Customer (Not Relevant: The CENIT concept is to have standard activities, not depending on the customers; sometimes, specific customers have specific adaptations that do not affect in a significant way the standard process)
Size: There is a difference in terms of life-cycle if a project is categorized as Major or Minor according to the estimated effort
Organizational Structure (Not Relevant: CENIT SAP is a flat organization organized in a matrix way: SAP Modules and Customer Managers that execute projects in a standard way)
Type of Work: There is a difference between maintenance and corrective projects |
| Sampling Factor Values: |
Minor (Size): Request of work with an estimation less than 40p/h
Major (Size): Request of work with an estimation major or equal than 40p/h
Maintenance (Type of Work): Requests of work that aim to evolve sw applications
Corrective (Type of Work): Requests of work that aim to correct errors detected in production environment |
| Subgroups: |
Major-Maintenance: Requests of work executed within CENIT SAP with major size
140 People, 9 Basic Units
– Major
– Maintenance
Minor-Maintenance: Requests of work executed within CENIT SAP with minor size
137 People, 10 Basic Units
– Maintenance
– Minor
Corrective: Corrective type of request of work executed within CENIT SAP
181 People, 11 Basic Units
– Minor
– Corrective |