| Sampling Factors: |
Location (Not Relevant: All BUs operate from the same two locations hence location as a factor may not influence the sampling)
Customer (Not Relevant: Each BU has a different customer hence customer as a factor may influence sampling. However, this is redundant to the “Type of Work” factor)
Size (Not Relevant: The size of the BUs as a factor may not influence the sampling since sizes are similar)
Organizational Structure (Not Relevant: One BU reports to Executive Director and other BU reports to Delivery Manager. This may influence the process implementation. However, this is redundant to the “Type of Work” factor)
Type of Work: One DEV BU and one SVC BU. They follow different Life Cycles |
| Sampling Factor Values: |
Development (Type of Work): Development BU
Services (Type of Work): Services BU |
| Subgroups: |
DEV: Software Development
7 People, 1 Basic Units
– Development
SVC: IT Services
5 People, 1 Basic Units
– Services |