| Sampling Factors: |
Location (Not Relevant: Not relevant single location)
Customer (Not Relevant: Not relevant single customer)
Size (Not Relevant: same size group, processes are same)
Organizational Structure (Not Relevant: Not relevant, single structure)
Type of Work: yes, two types of project development and maintenance |
| Sampling Factor Values: |
Dev (Type of Work): all development projects
Maint (Type of Work): all Maintenance and support projects |
| Subgroups: |
PD: development type of projects
328 People, 10 Basic Units
– Dev
PM: maintenance projects
5 People, 1 Basic Units
– Maint |