| Sampling Factors: |
Location (Not Relevant: AS work is executed similar both in Bangalore and Hyderabad. Hence Location has no impact on process implementation.)
Customer (Not Relevant: The QMS followed is the same for all customer engagements. Hence customer does not have a bearing on process execution.)
Size (Not Relevant: The QMS followed is the same for all size and duration of engagements. So there is no impact seen on the size.)
Organizational Structure (Not Relevant: The organisational structure does not distinguish any specific subgroups as all service work engages uniformly across the organisation structure.)
Type of Work: Support and Maintenance services |
| Sampling Factor Values: |
Maintenance (Type of Work): Maintenance Work
Support (Type of Work): Support Service |
| Subgroups: |
SG1: Maintainance Projects
42 People, 2 Basic Units
– Maintenance
SG2: Support Projects
217 People, 8 Basic Units
– Support |