| Sampling Factors: |
Location (Not Relevant: Only one Development location in Shanghai)
Customer (Not Relevant: Same processes used)
Size (Not Relevant: Same processes used)
Organizational Structure (Not Relevant: Same processes used)
Type of Work: Two types of project: Development and Maintenance |
| Sampling Factor Values: |
Development (Type of Work): Application system development from scratch
Maintenance (Type of Work): Functional upgrade or enhancement on existing client systems |
| Subgroups: |
Subgroup A: Application system development projects
107 People, 7 Basic Units
– Development
Subgroup B: Application system maintenance projects
22 People, 2 Basic Units
– Maintenance |