| Sampling Factors: |
Location (Not Relevant: World Services’ projects are not co-located. Regardless of location, however, projects follow the same organizational processes.)
Customer (Not Relevant: All projects, regardless of customer, follow the same organizational processes.)
Size (Not Relevant: All projects are relatively small and follow the same organizational processes.)
Organizational Structure (Not Relevant: All projects fall under a single senior manager.)
Type of Work: Type of Work Yes Two types of work exist within the World Services organization: Development and Services. Some of the processes are substantially different between these two types, and therefore should be considered for sampling. |